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UNE is on Winter Break starting on December 7th- UNE Bus service will resume on January 15th 2019. CHRISTMAS/NEW YEAR'S HOLIDAY SCHEDULE as follows :Christmas Eve, Monday, Dec 24th Last bus from Biddeford Crossing: Local 2 - 4 p.m. Local 1 - 5 p.m. Last bus out of Portland is 7pm, ZOOM regular schedule New Years Eve, Monday, Dec 31st Last bus from Biddeford Crossing: Local 2 – 4 p.m. Local 1 - 5 p.m. Last bus out of Portland is 7 pm ZOOM regular schedule Christmas & New Year’s Day No Bus – Office Closed

Customer Complaints Procedures and Response

Customer Complaint Procedures and Response for All Complaints including Title VI

 

Even when a company provides the best customer service as possible, complaints may be made by a passenger against a driver or another passenger. A driver may also file a complaint against a passenger whose conduct or behavior endangers the safety of passengers or inhibits the safe operation of the vehicle. You may receive complaints from other drivers observing unsafe operation of the vehicle. Complaints of the following nature will be handled by the Executive Director.

 

Any person who believes that s/he has been subject to discrimination may file a complaint directly to the ShuttleBus-Zoom Human Resource Manager, Maine Human Rights commission or the US Department of Justice.

 

ShuttleBus-Zoom Reasonable Modification Policy

ShuttleBus-Zoom is committed to providing safe, reliable, courteous, accessible and user-friendly services to its customers. To ensure equality and fairness, ShuttleBus-Zoom is committed to making reasonable modifications to its policies, practices and procedures to avoid discrimination and ensure programs and services are accessible to individuals with disabilities.  Requests for modifications can be made by calling 207-282-5408 or emailing support@shuttlebus-zoom.com.

ShuttleBus-Zoom
13 Pomerleau Street
Biddeford, ME, 04005
(207) 282-5408

 

Maine Human Rights Commission
19 Union St. Augusta, ME 04330
(207) 624-6290

 

US Department of Justice
950 Pennsylvania Ave., DC, 20530
(202) 514-4609 On-line, search for “File a Title VI Complaint with FTA”.

Title VI - Non-Discrimination & Civil Rights

ShuttleBus-ZOOM will not discriminate on the bias of any characteristic protected by law, including Title VI of the Civil Rights Act of 1964, as amended. It is the policy of the ShuttleBus-ZOOM that no person shall, on the grounds of race, color, ethnicity, national origin, ancestry, religious belief, political affiliation or belief, age, gender, sexual orientation, marital status, physical or mental disability, veteran status, migrant worker, ex-offender, or former patient of a state institution be discriminated against in access to the services or provision of services of ShuttleBus-ZOOM.

ShuttleBus-Zoom Reasonable Modification Policy
ShuttleBus-Zoom is committed to providing safe, reliable, courteous, accessible and user-friendly services to its customers. To ensure equality and fairness, ShuttleBus-Zoom is committed to making reasonable modifications to its policies, practices and procedures to avoid discrimination and ensure programs and services are accessible to individuals with disabilities.  Requests for modifications can be made by calling 207-282-5408 or emailing support@shuttlebus-zoom.com.

Easy To Contact


  1. Purchase Portland Inter City Passes (will download a form to your computer)
  2. Purchase Zoom Passes (will download a form to your computer)